The University of Arizona

Mediation

What is Mediation?

Mediation is a dispute resolution process that helps people in conflict create their own solutions. Trained, neutral mediators assist the disputing parties in communicating and developing mutually agreeable solutions to their problems. All solutions are voluntary and must be agreed upon by both parties. Upon conclusion, a written agreement is usually prepared.

What is the difference between a MEDIATOR and an OMBUDSPERSON?

An Ombuds is a neutral party who tries to facilitate communication and problem resolution between parties by using many of the same skills and techniques used by Mediators. The Ombuds works informally with one, both, or all of the parties as an information resource, communications helper, or neutral third party to prevent or resolve disputes. Whenever possible, the Ombuds encourages the caller to use the information and tools to solve his or her own problem. Ombuds do
not prepare written agreements, nor do they keep notes or records.

Mediation or Ombudsperson?

Mediation is an informal or formal, structured process and a great way to resolve a dispute when there is one.

Ombuds is an informal process and a great way to prevent disputes, where possible, or facilitate problem-resolution using a variety of skills and
techniques, if there is conflict.

Mediation and Ombusing are both alternatives to costly, time-consuming
litigation, and are being used increasingly to bring about lasting,
peaceful settlements of disputes.

The Mediation Alternative

  • Many of the the University of Arizona Ombuds are trained, experienced mediators, and all of the ombuds receive introductory training that includes mediation skills. The UA Ombuds do not conduct formal mediations, which would require a pre-mediation agreement and a written agreement upon conclusion. UA Ombuds can provide third-party facilitation for students and employees, where agreements are not documented.
  • The Community Mediation Program (CMP) is a division of Our Family Services, a non-profit organization provides a variety of crisis intervention, counseling, and prevention education services. Their
    services are provided for University-related or non-university disputes. The CMP has provided conflict resolution services and training throughout Tucson and Pima County since 1979. Many mediation services are provided without charge. The CMP is available for students and employees.

How to Find a Mediator

The Program Director for the University of Arizona Ombuds Committee will help you assess your situation and refer you to mediation alternatives. You can also contact Our Family Services (323-1708) directly.